Support
Frequently Asked Questions 
Is our data backed up in case of an emergency?
Yes, data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so that if one disk or server fails, nothing will be lost and the system will not go down. Our uptime is over 99%.
Can we install Idea2 on our own server?
Idea2 is available only as a hosted solution. That relieves you of the responsibilities of server maintenance, security, and data backup. Additionally, you are the beneficiary of the ongoing upgrades to the service.
Do you provide phone support?
Yes. Please call us at (888) 350-5180 with any questions you may have.
Can you customize Idea2 for so that it matches our specific business requirements?
Yes! We offer rapid and affordable customization of the application including reports, additional data stores, and work flow. Please contact us at (888) 350-5180 to discuss your requirements.
How does your refund policy work?
Idea2 Group is a month-to-month, pay-as-you-go service so we don’t provide refunds. You are billed every 30 days for the service. You can cancel the service at any time and you won’t be charged again – but you are responsible for any charges already incurred.
What is SSL and will it keep my communications absolutely secure?
SSL is an acronym for “Secure Socket Layer”, a security protocol that provides communications privacy over the Internet. The protocol allows Idea2 to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery. It is the same technology used by banks and e-commerce companies to keep your information safe and secure during transactions. In Idea2’s case, SSL keeps your communications absolutely secure (Idea2 Group’s normal password protection keeps your information private, but SSL keeps it private and secure).
How do I get my data into Idea2?
Use an import map from Outlook, ACT, or Goldmine – or, use our easy import tool. Contact us for help on more complex data migrations.
How do I get my data out?
All data can be exported to a CSV file directly from Idea2 at any time. There is no additional fee for this.
